sendgrid - Email "reply-to" is being ignored in favour of "from" -

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we have app sends emails on behalf of our clients. emails sent via sendgrid. part of have verified our email sending domains via dkim , spf.

when our clients send email, constructed follows:

from: tom smith <email-service@ourserver.com>   reply-to: tom.smith@email.com

this works in vast majority of cases, there situations "reply-to" not being respected - recipients clicking "reply" in email clients , reply coming us.

is there missing here. need explicitly set or sender header? or else?


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